We built this for ourselves first
Certainty HelpDesk is made by DigiHwy Certainty, a tech-for-good social enterprise across Singapore and Malaysia. We build open, sector-wide IT infrastructure, websites and applications for the non-profit and public sectors, and we were losing client requests in group chats like everyone else.
DigiHwy Certainty
Singapore, Malaysia & Philippines
SMEs, Non-profit and public sector
2014
Engineers for change
As engineers for change, we believe in the power of technology to uplift communities and deliver a sustainable future in line with UN 2030 sustainable development goals.
That belief has a practical edge. Since 2014 we have supported public service organisations, social service agencies and charities through their digital transformation, delivering cost savings through automation and economies of scale rather than through cut corners.
We build open, sector-wide IT infrastructure, websites and applications, the kind of work that has to outlive the people who commissioned it. Certainty HelpDesk is how we keep that work answerable.
If it does not have an ID, it is not work yet. It is just a message.
Our clients deserved a better answer than "let me check"
We deliver software to organisations that are accountable to funders, boards and the public. When they asked where a request stood, we were scrolling chat history to find out. That is not a tooling gap, it is a credibility problem.
So we gave every request an ID and made a rule for ourselves: nothing gets worked on until it is a record. Certainty HelpDesk is that rule, turned into software. We run our entire client delivery on it.
Certainty HelpDesk is one of the things we build
Our delivery work spans portals, helplines, national digital identity integration, cloud advisory and payments. Certainty HelpDesk is the tool we built to keep all of it answerable.
Information Portals
End-to-end development of intuitive information portals, including multilingual mobile websites and apps to enable effective and prompt outreach of target beneficiaries.
Cloud-Based Communications
Helplines and call centres for NGOs to run 24hr crisis and disseminate information effectively via smart analytics and our case management software.
SingPass Integration
National Digital Identity (SingPass) integration via our SecureMeet AGM and Venue booking platform, enabling virtual AGMs and secure off-site verification of individuals.
Digitalisation
IT, Digitalisation and Cloud infrastructure support and consultancy, to advise clients on how best to utilise their systems and achieve impactful results with minimal IT spend.
PayNowQR
Customer billing, invoicing and procurement software and e-payment integration, including our open source PayNowQR npm package.
Certainty HelpDesk
A secure, private and accountable client request management system, built to keep our own work answerable and now available for other organisations to use.
JoinNests
Built for teams done duct-taping Google Forms to WhatsApp to Excel. Registration, renewals, payments, e-certs, one platform, live on day one.
Three commitments we will not trade away
DigiHwy Certainty is a brand co-owned by
Hyron Infotech Pte Ltd
TQ Infotech (Malaysia) Sdn Bhd
More about the practice at dhcertainty.org, and the people behind it at team.dhcertainty.com.
Come and pressure test it
We are a small team and we answer our own email. Tell us how work reaches you today and we will tell you honestly whether Certainty HelpDesk helps.
partnerships@dhcertainty.com