Fifteen parts, one record
Every page below describes what the product does today, screen by screen. Where something is not built yet it says so on the page rather than in a footnote you find after signing.
Ticketing system
Issues, feature requests, change requests and client requests, each with its own triage and its own closing rules. The request that caused the work stays attached to it.
Read more →Client portal
Clients raise a request, get a reference for it and watch it move, with chat and attachments on the record. Client users are free and unlimited.
Read more →Time tracking
Timers on the record itself, measured in man-days, with contracted budgets and alerts at 80, 90 and 100 percent. Forgotten timers close themselves and stay out of every total.
Read more →Projects and delivery
A weekly board of every project with RAG, man-days and a structured update, sheets of your own beside it, an Excel export, and a secrets register that warns before a credential expires.
Read more →AI triage
Requests are read on arrival and filed only where the reading agrees with the client's own suggestion. Everything else is held for a person, with the reasoning on the record.
Read more →AI agents over MCP
Certainty HelpDesk ships its own MCP server: over forty tools, one permission model, every write attributed. A token carries exactly the role and memberships of the person who minted it.
Read more →Support chat
One room per project, live over an open connection, with attachments and mentions that open the record. Clients get the same room without a second tool to learn.
Read more →Team messaging
Direct messages, rooms, replies and threads, reactions, pins, saved messages, send later and reminders. The same messenger your clients reach you in, on the workspace that already holds the work.
Read more →Meetings
Meetings run in the browser with a lobby, guests, screen share and live captions. Each one leaves a page carrying attendance, the transcript, the recording and the write up.
Read more →Calendar
Every dated work item and every meeting on one shared month grid, with reminders, attendee free and busy times, and Malaysian and Singaporean public holidays.
Read more →Notifications
Real web push on phones and desktops, email when push is not active anywhere, and one updating notification per chat room. Every one opens the record it is about.
Read more →Roles and privacy
Custom roles per resource with read, create, update and delete taken separately, plus per-item privacy that holds in counts, search and notifications.
Read more →Audit and history
Every title and description edit keeps the version it replaced, and every other change sits on one timeline with its author and its source.
Read more →Team feed
Posts, permanent kudos, month-capped streaks and team totals that are never broken down per person. Plus who is online, company notices and leave requests, all internal and never visible to a client.
Read more →Attendance, leave and claims
Check in and out with office or remote marked, leave requests decided in the admin panel, and expense claims with receipts, approved then paid in MYR, SGD or USD.
Read more →Put one of your own projects through it
Thirty minutes, your own messy client project on the screen, and a straight answer about whether the shape fits how you work. If it does not, we will say so.
partnerships@dhcertainty.com