Signing in for the first time

Your account is created for you, and the welcome email carries the link to the sign-in gateway. There is no password to choose and none to forget.

1. Open the welcome email and follow the sign-in link.
2. Type your work address in the Work email field and press Continue.
3. Check your inbox for the six-digit Single-use code and type it into the six boxes.
4. Press Sign in.

If your team signs in through a Microsoft tenant, press Continue with Microsoft instead of entering the code, and you come straight back to the portal once that is done. On the code screen you can always press Use a different email to start again.

The code expires after five minutes and works once. If it does not arrive, press Send again; the link goes quiet for a few seconds between sends, and the countdown beside it tells you when you can ask again.

If your account reaches more than one part of Certainty, a Choose a workspace dialog appears after you sign in. Pick the client workspace. Otherwise you land on the dashboard directly, after a short splash screen while your session is checked.