Seeing who is around right now

Two places tell you who is about, and they answer slightly different questions. One is about a conversation, the other is about the app.

1. Open Support Chat and pick a room. Beside the member count in the header, a small online figure says how many of them are in the room at this moment. It only appears while somebody is, so a quiet room says nothing rather than reporting zero.
2. Click the menu button in the chat header to open the details panel. Every member with a green dot has this conversation open right now. Hover the dot and it says so in words. This is room presence and nothing wider: a colleague working elsewhere in Certainty has no dot here.
3. The Active now card on the Feed answers the wider question. It sits in the right hand column under your streak and lists colleagues who typed, clicked or scrolled somewhere in the app in the last five minutes; a tab left open on its own does not count.
4. It shows up to twelve faces and folds the rest into a line reading “and 3 more”, so a busy morning stays a card rather than a directory.
5. It refreshes about once a minute while the tab is in front of you and stops while the tab is in the background, so one left open overnight is not asking all night.

The two are not the same list. A chat room counts whoever is in that room, clients included, because a shared room is exactly where you want to know the client is reading. Active now counts colleagues only: a client account is never listed there, in the same way it is never suggested when you type @ in a post. If nobody is around, the card is not drawn at all rather than shown empty.

There is no last seen line anywhere in the team workspace: presence here is a yes or a no about right now. Whoever runs the admin panel has the fuller view, with the moment each person was last seen.