Reading announcements

Announcements is the company noticeboard, newest first. It is a page you read: nothing is written, edited or replied to from here.

1. Open Announcements from the General group in the sidebar. It appears for roles granted the Announcements resource, so if the entry is not in your sidebar, that is why.
2. A row tagged Release is the product’s own record of a version going live. Nobody types one, and nobody can take one down, because a record somebody can erase is not a record.
3. A row tagged Notice is somebody on the team addressing everybody, with a title and a short body. Blank lines are the only structure a notice has, and nothing typed into one is ever treated as formatting.
4. Hover the time at the right of a row to read the exact moment it was sent.
5. Load older at the foot of the list pages backwards until there is nothing left to fetch.

A release notice is deliberately not sent to everyone. Anybody who was in the app that week has already seen the new version, so it goes only to people who have not opened Certainty for a set number of days, a window whoever runs the admin panel chooses and can switch off entirely. Those people get it three ways: a notification in the app, a push to their device, and an email, so it reaches the surface they actually read.

A notice from the team goes the other way, to every internal account that can still sign in. It always arrives as a notification in the app, and a push follows. If you switched on Office hours only in Settings, the push waits for the next working hours instead of arriving at three in the morning. Whoever writes it decides whether it is emailed as well. Client accounts are never told, in either case.

Both kinds land in the same place. The notification appears on Notifications and under the bell in the top bar, and clicking it opens this page.