How maintenance hours get filled in

Maintenance is still the agreement: a support window, an allowance per month, and a cost. What changed is where the hours come from. Nothing is typed into the maintenance tab any more, and no total is read there either; the hours come from the time you tracked on the work itself.

1. Do the work against a task, an issue or a feature or change request, the way you already do.
2. Start the timer on the item, or use Log time on it if the work is already done. Both are covered in “Tracking time on a task, issue or feature”.
3. Open the project and click the Time tab to see where that lands.

The Maintenance Tracker tab holds the agreement: the Monthly allowance in both units at four hours to the man day, the length of the period and how much is left, the Window dates, and the description.

The Time tab holds the usage. Where the project has a maintenance record, a Maintenance this month block sits under the contracted-time header: the man days used this month against the monthly allowance, the same figure in hours, a meter, and the window it is measured over. The by-item and by-user tables below it are the history behind that figure.

Only counted time reaches these figures. A running timer is not in them yet, and an entry the safety layer closed on its own stays out until somebody confirms or corrects it, so a number that looks low is usually an entry waiting for review on My Time.

Projects that ran before item tracking keep a Previously logged hours table underneath the agreement. It is history: searchable, readable, and not editable. Projects with no such history do not show the table at all.

Clients see the agreement on their own Maintenance tab and the month against the allowance on their project overview, as one aggregate figure. They never see who logged what, and they are not shown the cost.