Turning on push notifications

Push is what reaches you when the portal is not open. It is off until you ask for it, and you can prove it works before you rely on it.

1. On an iPhone or iPad, install the app to your Home Screen first and open it from that icon. Push cannot be switched on otherwise. See the topic on installing the app.
2. Open Settings.
3. Under Preferences, turn on the Push notifications switch.
4. Allow notifications when your device asks. This prompt only appears once.
5. Press Send test notification, which appears next to the switch once push is on.
6. Wait for the notification to arrive on the device in your hand. That is the whole path proved, rather than finding out during something urgent.

Repeat this on every device you want alerts on. The setting belongs to the device and the browser, not to your account.

Until push is on somewhere, updates to your requests are emailed to you instead. Once at least one device is receiving push, the emails stop. You can switch them off for good with Email updates in Settings.

If the switch will not turn on and the line underneath says notifications are blocked, the block is in your device or browser settings rather than in the portal. Allow notifications for this app there, then come back and try the switch again. If the row is missing altogether, the browser you are using does not support push at all.